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IT Services and Solutions for omnichannel retail

We add value to your retail business by delivering operational improvements, competitive advantage and cost efficiency.

We understand the requirements of retailing and ensure that the customer experience remains central to everything we do.

There are two focus areas in our business: Managed Services and Solutions.

We provide services 24 hours a day, 7 days a week and 52 weeks a year through our IT Outsourcing, Help Desk, Retail Systems Support, Technical Services and Project Management.

Through our retail solutions we have built software, focused on the management of retailers’ supply chains, to fulfil omnichannel retailing requirements.

Our data exchange solution, Ra-X, has been built for retailers with requirements to exchange product, pricing and sales data across numerous locations.

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“The implementation was planned and delivered from scratch within 3 months – a remarkable achievement”



What we've been writing

Take a look at our latest news stories.
Help Desk 1 million calls
  • 31 Jul
Celebrating our Help Desk’s 1 millionth call ticket! It’s a milestone moment for Retail Assist, as last night, our Help Desk received its one millionth call ticket – a very special call which we refer to as the ‘Golden Ticket’! Our Help Desk takes IT support calls 24... Read more
Merret Analytics Excel
  • 30 Jul
Retail Assist launches Merret Analytics July 2015: Retail Assist has added to its product line of award winning retailer led IT solutions with the development of Merret Analytics.Merret Analytics is an actionable analytics tool, transferring data into insight, enabling retailers to readily discover meaningful... Read more
Retail IT Support Application Academy
  • 24 Jun
Retail Assist launches Application Academy Retail Assist has launched the Application Academy, a self-administered, online training and user support portal. The App Academy, named in reference to its award-winning retail applications, is an e-learning tool for retailers to manage their own learning and development, maximising... Read more